FAQs

1.   How long will it take to receive my first issue?

2.   What is the method of delivery?

3.   What newspaper edition / sections will I receive?

4.   Can I renew my subscription through your service?

5.   How do I place an order?

6.   How do I change my mailing address?

7.   How do I place a gift order?

8.   How can I request a refund or cancel my order?

9.   Do you deliver in the UK?

10. How will my papers be sent?

11. Where are my papers printed?

12. What size will my papers be?

13. Do you have a full price list?

14. Can I pay directly into OCS Worldwide's bank?

How long will it take to receive my first issue?

Your subscription will be active within 10 days. Delivery times vary depending on method and location. Distribution is effected through a matrix of International Mail and hand delivery. Please call our Customer Service team for advice on expected delivery times to your location.

What is the delivery method?

OCS Worldwide utilizes a distribution matrix using several leading European Post Offices including Royal Mail, La Poste, Swisspost & Belgian Post. Service level is always First Class and the carrier is selected according to the quickest and most consistent delivery time to each destination.

Hand Delivery is available in several key centres, significantly improving delivery times. Cities with hand delivery services include:

Brussels, Paris, Luxembourg, Geneva, Milan, Rome, Madrid, Amsterdam, Johannesburg, Capetown, Durban, Toronto, Vancouver, New York, Mexico City, Hong Kong, Tokyo & Sydney.

What newspaper edition / sections will I receive?

Copies for all International postal subscribers, including the hand delivery services where available, are printed in London and contain the usual sections available from the newsagent, including Sunday Magazines.

Can I renew my subscription through your service?

Renewing is easy, you can do it through this website or via our Customer Service team.

How do I place an order?

Fill in the online form or call us to place an order with your credit card.

How do I change my mailing address?

Changing an address is easy, just give us a call or send an email to Customer Service. You only need to give 10 days notice for this.

How do I place a gift order?

As you go through the online booking process, you can enter your chosen delivery address for the gift recipient.

How can I request a refund or cancel my order?

If you are not satisfied with our service we can cancel your order with 14 days notice, and will refund you pro rata less a £10 administration fee. Please call our Customer Service team for a refund/cancellation.

Do you deliver in the UK?

We can send you copies of the newspaper in the UK by First Class post. These are generally delivered next day.

How will my papers be sent?

Papers are sent in strong plastic bags to ensure the secure delivery of your paper.

Where are my papers printed?

Subscriptions are fulfilled using copies of The Mirror and The Sunday Mirror which are printed in London.

What size will my papers be?

All editions of The Mirror and The Sunday Mirror are in the normal compact format.

Do you have a full price list?

Yes, please email us and we can send you the relevant details.

Can I pay directly into OCS Worldwide's bank?

Yes. Please call our Customer Service team for details.