FAQsPlease note that the following frequently asked questions apply only to The Times and The Sunday Times. Please contact us on +44 (0)207 740 0219 for information regarding other titles. 1. How long will it take to receive my first issue? 2. What newspaper edition / sections will I receive? 3. Can I renew my subscription through your service? 5. How do I change my mailing address? 6. How do I place a gift order? 7. How can I request a refund or cancel my order? 9. How will my papers be sent? 10. Where are my papers printed? 11. What size will my papers be? 12. How can I get single or back issues? 13. Do you have a full price list? 14. How can I claim missed copies? 15. Do you accept UK vouchers for The Times? 16. Problems with The Times Online? 17. Can I pay directly into OCS Worldwide's bank? How long will it take to receive my first issue?Your subscription will be active within 10 days. Delivery times vary depending on method and location. Hand delivery is usually on the same day as issue. UK Post transit times vary depending on location. Please call our Customer Service team for advice.
What newspaper edition / sections will I receive?In Europe: The International Edition is condensed into a single section Monday to Saturday. The Sunday Times features “Culture International” which includes the best of the Culture, Style and Sunday Times Magazine. Other areas of Europe receive the UK edition, posted from London. This option is available to all areas on request. Worldwide:
Can I renew my subscription through your service?Renewing is easy, you can do it through this website or via our Customer Service team. How do I place an order?Fill in the online form or call us to place an order with your credit card. How do I change my mailing address?Changing an address is easy, just give us a call or send an email to Customer Service. You only need to give 10 days notice for this. How do I place a gift order?As you go through the online booking process, you can enter your chosen delivery address for the gift recipient.
How can I request a refund or cancel my order?If you are not satisfied with our service we can cancel your order with 14 days notice, and will refund you pro rata less a £10 administration fee. Please call our Customer Service team for a refund/cancellation. Do you deliver in the UK?We can send you copies of the newspaper in the UK by First Class post. These are generally delivered next day. How will my papers be sent?Papers are sent in strong plastic bags to ensure the secure delivery of your paper. Where are my papers printed?News International has print sites in London, France, Belgium and Spain. Locally posted and hand delivery papers will be printed locally. UK posted papers are printed in London. What size will my papers be?Monday to Saturday papers are in the compact format and The Sunday Times is printed in broadsheet format.
How can I get single or back issues?Back and single issues can be ordered through a different supplier, please contact them directly: Remember When Do you have a full price list?Yes, please email us and we can send you the relevant details. How can I claim missed copies?In the unlikely event of copies being missed, just contact our Customer Service team who can arrange for issues missed within the last 30 days to be redelivered. Do you accept UK vouchers for The Times?Unfortunately only retailers can accept these vouchers. For voucher copy queries please call 0800 854 547 Problems with The Times Online?Please contact: customer.services@thetimes-subscriptions.com. Can I pay directly into OCS Worldwide's bank?Yes. Please call our Customer Service team for details.
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